{"id":416,"date":"2025-09-20T11:29:25","date_gmt":"2025-09-20T11:29:25","guid":{"rendered":"https:\/\/balletique.ro\/?page_id=416"},"modified":"2026-10-18T21:16:36","modified_gmt":"2026-10-18T18:16:36","slug":"termeni-conditii","status":"publish","type":"page","link":"https:\/\/balletique.ro\/en\/termeni-conditii\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"<h1 data-start=\"123\" data-end=\"153\">General Terms and Conditions<\/h1>\n<p><span style=\"font-size: 130%;\"><strong>SC Balletique SRL<\/strong><\/span><\/p>\n<p data-padding=\"5px\">CUI:51494596<br \/>Telephone: +40 723 806 828<br \/>email: info@balletique.ro<br \/>Banca Transilvania<br \/>IBAN:\u00a0<\/p>\n<p>\u00a0<\/p>\n<p data-start=\"155\" data-end=\"630\">Ace\u0219ti Termeni \u0219i Condi\u021bii Generale fac parte integrant\u0103 din contractul de v\u00e2nzare-cump\u0103rare, inclusiv cel \u00eencheiat la distan\u021b\u0103, \u0219i stabilesc rela\u021bia dintre furnizor (v\u00e2nz\u0103tor) \u0219i cump\u0103r\u0103tor (client).<br data-start=\"355\" data-end=\"358\" \/>Contractul se consider\u0103 \u00eencheiat \u00een momentul \u00een care clientul trimite comanda, iar furnizorul o accept\u0103. Confirmarea comenzii se face printr-un e-mail informativ transmis cump\u0103r\u0103torului. Trimiterea automat\u0103 a mesajului de confirmare nu reprezint\u0103 finalizarea procesului.<\/p>\n<p data-start=\"632\" data-end=\"863\">By placing an order, the customer confirms that they have read and agree to these Terms and Conditions, including the complaints procedure. The buyer can review this information before placing an order.<\/p>\n<p data-start=\"865\" data-end=\"1158\">The supplier reserves the right to cancel an order in whole or in part if products are unavailable, production has been discontinued or purchase prices have changed significantly. If the customer has already paid, the amount will be returned to their bank account.<\/p>\n<p data-start=\"1160\" data-end=\"1490\">All contracts are governed by the legislation in force. Where the contracting party is a consumer, the provisions of the Civil Code and consumer protection legislation apply. For legal entities, the contractual relationship is governed by the Commercial Code, as amended and supplemented.<\/p>\n<hr data-start=\"1492\" data-end=\"1495\" \/>\n<h2 data-start=\"1497\" data-end=\"1519\">Payment methods<\/h2>\n<ul data-start=\"1520\" data-end=\"1789\">\n<li data-start=\"1520\" data-end=\"1593\">\n<p data-start=\"1522\" data-end=\"1593\"><strong data-start=\"1522\" data-end=\"1544\">Numerar la livrare<\/strong>: plata direct la curier, cu tax\u0103 suplimentar\u0103.<\/p>\n<\/li>\n<li data-start=\"1594\" data-end=\"1659\">\n<p data-start=\"1596\" data-end=\"1659\"><strong data-start=\"1596\" data-end=\"1629\">Card bancar (Visa\/Mastercard)<\/strong>: f\u0103r\u0103 comision suplimentar.<\/p>\n<\/li>\n<li data-start=\"1660\" data-end=\"1789\">\n<p data-start=\"1662\" data-end=\"1789\"><strong data-start=\"1662\" data-end=\"1700\">Transfer bancar (factur\u0103 proform\u0103)<\/strong>: dup\u0103 plasarea comenzii, ve\u021bi primi prin e-mail datele necesare pentru plat\u0103. Gratuit.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1791\" data-end=\"1794\" \/>\n<h2 data-start=\"1796\" data-end=\"1819\">Shipping and delivery<\/h2>\n<p data-start=\"1820\" data-end=\"1877\">Products are delivered by express courier:<\/p>\n<ul data-start=\"1878\" data-end=\"2139\">\n<li data-start=\"1878\" data-end=\"1935\">\n<p data-start=\"1880\" data-end=\"1935\">Standard delivery time: 1\u20132 working days after dispatch.<\/p>\n<\/li>\n<li data-start=\"1936\" data-end=\"2017\">\n<p data-start=\"1938\" data-end=\"2017\">Orders placed by 14:00 are usually dispatched the same day.<\/p>\n<\/li>\n<li data-start=\"2018\" data-end=\"2139\">\n<p data-start=\"2020\" data-end=\"2139\">For orders of at least 500 lei, courier delivery is free when you pay by card or bank transfer.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2141\" data-end=\"2249\">The personal details needed for delivery (name, address, email and telephone number) will be shared with the courier company.<\/p>\n<hr data-start=\"2251\" data-end=\"2254\" \/>\n<h2 data-start=\"2256\" data-end=\"2277\">Products and prices<\/h2>\n<ul data-start=\"2278\" data-end=\"2633\">\n<li data-start=\"2278\" data-end=\"2376\">\n<p data-start=\"2280\" data-end=\"2376\">Product availability, sizes and colours are shown on each product page.<\/p>\n<\/li>\n<li data-start=\"2377\" data-end=\"2454\">\n<p data-start=\"2379\" data-end=\"2454\">The seller may discontinue certain variants without prior notice.<\/p>\n<\/li>\n<li data-start=\"2455\" data-end=\"2565\">\n<p data-start=\"2457\" data-end=\"2565\">In the event of an error (a product is listed but unavailable), the customer will receive a refund or an alternative product.<\/p>\n<\/li>\n<li data-start=\"2566\" data-end=\"2633\">\n<p data-start=\"2568\" data-end=\"2633\">The prices displayed are final and valid at the time of ordering.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2635\" data-end=\"2638\" \/>\n<h2 data-start=\"2640\" data-end=\"2665\">Complaints and returns<\/h2>\n<ul data-start=\"2666\" data-end=\"3018\">\n<li data-start=\"2842\" data-end=\"3018\">\n<p data-start=\"2844\" data-end=\"3018\">Complaints are handled within a maximum of 30 days from notification. If they are not resolved within this period, the customer is entitled to a replacement product or a refund.<\/p>\n<\/li>\n<li data-start=\"3044\" data-end=\"3206\">\n<p data-start=\"3046\" data-end=\"3206\">Produsele pot fi schimbate (m\u0103rime\/culoare) \u00een termen de <strong data-start=\"3103\" data-end=\"3114\">14 zile<\/strong>, cu condi\u021bia s\u0103 fie returnate nefolosite, \u00een ambalajul original \u0219i cu etichetele intacte.<\/p>\n<\/li>\n<li data-start=\"3207\" data-end=\"3255\">\n<p data-start=\"3209\" data-end=\"3255\">The customer pays return delivery costs.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3257\" data-end=\"3284\">Withdrawal from the contract<\/h3>\n<ul data-start=\"3285\" data-end=\"3527\">\n<li data-start=\"3285\" data-end=\"3384\">\n<p data-start=\"3287\" data-end=\"3384\">The customer may withdraw from the contract within 14 days of receiving the product, without giving a reason.<\/p>\n<\/li>\n<li data-start=\"3385\" data-end=\"3471\">\n<p data-start=\"3387\" data-end=\"3471\">Exceptions apply, for example to personalised products or products sealed for hygiene reasons.<\/p>\n<\/li>\n<li data-start=\"3472\" data-end=\"3527\">\n<p data-start=\"3474\" data-end=\"3527\">The customer pays return delivery costs.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3529\" data-end=\"3532\" \/>\n<h2 data-start=\"3534\" data-end=\"3557\">Discounts and promotions<\/h2>\n<p data-start=\"3558\" data-end=\"3689\">Promotions, discounts and bonuses cannot be combined. The customer always receives the most favourable available offer.<\/p>\n<hr data-start=\"3691\" data-end=\"3694\" \/>\n<h2 data-start=\"3696\" data-end=\"3709\">Cookies<\/h2>\n<p data-start=\"3710\" data-end=\"3925\">The website uses cookies for functionality, such as signing in and saving preferences. Cookies can be disabled in your browser settings, but some website functions may then become unavailable.<\/p>\n<hr data-start=\"3927\" data-end=\"3930\" \/>\n<h2 data-start=\"3932\" data-end=\"3962\">Personal data protection<\/h2>\n<p data-start=\"3963\" data-end=\"4250\">Personal data is collected and processed only with the customer\u2019s consent, solely to process orders, in accordance with applicable legislation. The supplier shares data only with the courier responsible for delivery. The customer may request access to, correction or deletion of their data.<\/p>\n<hr data-start=\"4252\" data-end=\"4255\" \/>\n<h2 data-start=\"4257\" data-end=\"4277\">Final provisions<\/h2>\n<p data-start=\"4278\" data-end=\"4461\">These Terms and Conditions apply to all contracts concluded through the online shop. The supplier reserves the right to amend or supplement the terms at any time.<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-416","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Termene si conditii generale - Balletique Store<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/balletique.ro\/en\/termeni-conditii\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Termene si conditii generale - Balletique Store\" \/>\n<meta property=\"og:url\" content=\"https:\/\/balletique.ro\/en\/termeni-conditii\/\" \/>\n<meta property=\"og:site_name\" content=\"Balletique Store\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-18T18:16:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/balletique.ro\/termeni-conditii\/\",\"url\":\"https:\/\/balletique.ro\/termeni-conditii\/\",\"name\":\"Termene si conditii generale - 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